In its ongoing efforts to provide a seamless smart home experience, the Google Home app is introducing a "Script Editor" feature that supports advanced automation routines. The functionality is being ...
AI and automation can make your service desk future-proof. In this VB Spotlight you’ll learn how to automate the crucial IT tasks that will reduce end-user down-time and boost customer experience, ...
SEATTLE--(BUSINESS WIRE)--SkyKick (www.skykick.com), a global provider of cloud automation and management software for information technology services providers (ITSPs), today announced major upgrades ...
How do you future-proof your IT service desk when business growth is uncertain? Join this VB Spotlight to identify the tasks you should be automating to improve customer experience, decrease IT ...
Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...
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