Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Integrating a business’s telephone system with the call agent ...

WASHINGTON (7News) — The 7News I-Team is taking a closer look at a plan for D.C.’s 911 Office of Unified Communications (OUC) to avoid a repeat of numerous outages this summer. In an exclusive ...

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Emergency-response centers are using AI to improve and streamline services like live translation. Better tech could help workers prioritize calls, avoid logistical issues, and catch crucial details.

AI Shakes up the Call Center Industry, but Some Tasks Are Still Better Left to the Humans NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 ...

NASHVILLE, Tenn. (WSMV) - Two years ago, on the day of the Christmas bombing, AT&T phone lines went down impacting all calls to Nashville’s 911 center. It stopped person-to-person communication, but ...