It's easy to overlook customer care services. In the grand scheme of your operations, it seems like a small piece of a much larger puzzle. However, inbound customer care is critical to the reputation ...
Exceeding expectations is one of the key routes to success in the customer experience management sector believes Anca van Assendelft, Senior Director for Digital Customer Experience at TaskUs. The ...
Marketing and customer care intersect at peer content, which results in more interaction on social. Something that too many marketers treat and measure like TV. As I listened to various presenters at ...
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