Explore how happiness economics measures individual satisfaction through surveys, analyzing economic factors like income, employment, and their impact on well-being.

Discover how the American Customer Satisfaction Index (ACSI) influences investment decisions and economic performance. Learn ...

People don’t lie maliciously. They lie politely. Learn how startup founders can extract honest feedback from users, teams, ...

Whether rolling out the latest Android OS or something else, careful planning and transparent communication are key to ...

Nearly one in every 10 retail items that are returned for a refund in the U.S. is fraudulent, according to a UPS-owned ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

These days, in practice, “the customer is always right” means something that feels icky to me, a way of saying, “If you offer ...