Explore how happiness economics measures individual satisfaction through surveys, analyzing economic factors like income, employment, and their impact on well-being.

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People don’t lie maliciously. They lie politely. Learn how startup founders can extract honest feedback from users, teams, ...

Whether rolling out the latest Android OS or something else, careful planning and transparent communication are key to ...

Nearly one in every 10 retail items that are returned for a refund in the U.S. is fraudulent, according to a UPS-owned ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

These days, in practice, “the customer is always right” means something that feels icky to me, a way of saying, “If you offer ...

Banks may need to offer people over the age of 65 more than just digital experiences, according to an executive at J.D. Power ...

Rivian and Tesla owners show sky-high satisfaction despite issues, while Toyota, Subaru, and Lexus dominate the no-drama ...

Finally, Azure Product Leaders have a simple, data-driven way to identify key customer pain points, justify investments, and confidently prioritize their roadmaps — ensuring they maximize the value ...

McDonald’s has made a major U-turn after less than a year since launching a new product, following customer complaints across the country.

Compact SUVs are a popular choice form commuters and families, as well as some limited heavier work, but some owners are ...