The Singapore insurer has begun rolling out Salesforce Agentforce to assist customer service teams, with plans to extend the use of the technology to financial advisers and direct customer interaction ...

Finding a job that pays well and requires little to no experience might seem like searching for a needle in a haystack. But ...

Optimising workshops is not about squeezing more hours out of ramps but about engaged people, smarter training and ...

A two-day emotional intelligence training has been organised for drivers and management of 2M Express, one of the country's long-distance transport companies.

This is an advanced-level course for customer success managers (CSMs). It expands upon the core knowledge of customer success management best practices and strategies laid out in the CCSM Level II ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

Editor's take: Customer care has become one of the most notorious business failures of the digital age, and everyone knows it. Now, artificial intelligence threatens to take this horror show of ...

A desire for greater efficiency is driving companies to implement AI across many different facets of business. But, as any leader knows, implementing a new technology and embracing it as part of the ...

Support our Mission. We independently test each product we recommend. When you buy through our links, we may earn a commission. Most golfers focus on swing mechanics, equipment tweaks and practice ...